These Terms and Conditions set out the basis on which we provide our removal and related services to customers in Fulham and the surrounding area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Company refers to the removal business providing the services.
Client refers to the person, firm or organisation requesting or receiving the services.
Services means any removal, packing, unpacking, storage, delivery, waste removal or related services provided by the Company.
Goods means the items, furniture, personal belongings, equipment or other property that is to be moved, packed, handled, stored or otherwise dealt with by the Company.
Contract means the legally binding agreement between the Company and the Client incorporating these Terms and Conditions.
The Company provides residential and commercial removal services, including the loading, transportation and unloading of Goods, as well as optional packing, unpacking and related services as agreed in writing with the Client.
The exact scope of Services will be detailed in the written quotation or booking confirmation provided to the Client, together with any additional written instructions that are expressly accepted by the Company.
The Company reserves the right to refuse to handle any Goods which in its reasonable opinion may pose a risk to health, safety, property or the environment, or which are prohibited by law.
3.1 Initial enquiry
The Client may contact the Company to request a quotation for removal services. Quotations may be based on information provided by the Client, including property access, volume of Goods, distance, and any special requirements.
3.2 Surveys and assessments
Where appropriate, the Company may carry out an in-person or remote survey of the premises to assess the volume of Goods, access restrictions, parking arrangements and any other relevant factors. The Client must provide accurate and complete information during any such survey or assessment.
3.3 Quotations
Unless otherwise stated, quotations are estimates only and are based on the information supplied by the Client. If the information supplied is incomplete or inaccurate, or if additional work is required on the day of the move that was not reasonably foreseeable, the Company reserves the right to revise the quotation and charge for the additional work at its current rates.
Quotations are normally valid for a limited period, which will be specified at the time of issue. After that period, the Company may revise or withdraw the quotation.
3.4 Confirming a booking
A booking is only confirmed when the Client has accepted the quotation, agreed to these Terms and Conditions, and paid any required deposit or advance payment. The Company may decline a booking at its discretion, for example if capacity is unavailable.
The Client is responsible for ensuring that:
The Company and its staff have safe and reasonable access to the premises at the agreed dates and times, including adequate parking and entry arrangements.
All Goods are properly prepared for removal, packed appropriately if the Company is not providing packing services, and are ready to be loaded at the agreed time.
Any items requiring special handling, such as fragile or high-value items, are clearly identified to the Company in advance.
All necessary permissions, permits or authorisations are obtained, including any parking dispensations or building access approvals, where relevant.
The Client or an authorised representative is present at the collection and delivery addresses to provide instructions, answer questions and sign any required documentation.
5.1 Pricing
Charges are based on factors including the volume of Goods, distance between addresses, number of staff required, duration of the work, and any additional services requested, such as packing, unpacking or temporary storage.
5.2 Deposits and advance payments
The Company may require a deposit or full advance payment to secure the booking. The amount and due date of any deposit or advance payment will be stated in the quotation or booking confirmation.
5.3 Payment terms
Unless otherwise agreed in writing, payment of the full balance is due no later than on completion of the Services on the moving day. The Company may require cleared funds before commencing or continuing work.
Accepted payment methods will be set out in the booking confirmation or invoice. The Client agrees to pay all amounts in full, without set-off or deduction.
5.4 Late payments
If any payment becomes overdue, the Company may charge interest at a reasonable rate on the outstanding balance and may suspend or cancel further services until payment is received in full.
6.1 Cancellation by the Client
If the Client wishes to cancel or postpone the booking, they must notify the Company as soon as possible. Cancellation charges may apply, depending on the notice period given.
The Company may operate a tiered cancellation policy, for example:
If cancellation is made more than a specified number of working days before the scheduled date, no charge or a reduced administrative charge may apply.
If cancellation is made within a shorter notice period, a percentage of the quoted price may be payable.
If cancellation occurs on the day of the move, up to 100 percent of the quoted price may be payable.
The applicable notice periods and charges will be set out in the quotation or booking confirmation where possible.
6.2 Changes to the booking
If the Client wishes to change the moving date, addresses, scope of work or other key details, the Company will use reasonable efforts to accommodate the changes but cannot guarantee availability. Changes may result in an amended quotation and revised charges.
6.3 Cancellation by the Company
The Company may cancel or suspend the Services if:
The Client fails to pay any required deposit or amount when due.
The Company is prevented from carrying out the Services due to circumstances beyond its reasonable control, such as severe weather, accidents, transport breakdowns, industrial action, or public emergencies.
In such cases, the Company will refund any advance payment for services not provided, but will not be liable for any indirect or consequential loss arising from the cancellation, subject to applicable law.
The Client must ensure that safe and adequate access is available for the Company’s vehicles and staff at both the collection and delivery addresses. This includes arranging any necessary parking permits or dispensations in advance.
The Company is not responsible for any fines or penalties arising from inadequate or unlawful parking where the Client has not provided suitable arrangements. If parking restrictions or access issues cause delays or require additional work, the Company may charge for extra time or labour at its current rates.
The Client is responsible for protecting floors, walls and fixtures where required, unless the Company has specifically agreed to provide such protection as part of the Services.
Unless expressly agreed in writing, the Company does not accept the following Goods for removal, storage or handling:
Perishable or living items, including food, plants and animals.
Hazardous, explosive, corrosive, flammable or otherwise dangerous materials.
Illegal items or items obtained unlawfully.
High-value items such as jewellery, cash, important documents or antiques, beyond any limits expressly stated in the Company’s insurance arrangements.
If any excluded Goods are handed to the Company without its knowledge, the Company may return them, store them at the Client’s cost, or dispose of them safely, and will not be responsible for any loss or damage to such items, subject to applicable law.
9.1 Duty of care
The Company will take reasonable care in handling, loading, transporting and unloading the Client’s Goods. However, the Client acknowledges that some risk of damage may arise during removal operations.
9.2 Limits of liability
Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods, arising from its negligence or breach of contract, is limited to a reasonable amount per item or per job, subject to any applicable insurance policies held by the Company.
The Company is not liable for:
Normal wear and tear, or minor marks and scuffs that may occur despite reasonable care.
Damage to items that are inherently fragile or unstable, or that were not adequately packed where the Company did not provide packing services.
Damage arising from defects in the Goods, or from overloading boxes, furniture or equipment by the Client.
Loss or damage where the Client has packed the Goods and the packaging was unsuitable, inadequate or defective.
9.3 Indirect and consequential loss
The Company will not be responsible for any indirect or consequential loss, including loss of profits, loss of income, loss of use, or loss of opportunity, arising out of or in connection with the Services, except where such limitation is not permitted by law.
9.4 Client insurance
The Client is strongly advised to obtain appropriate insurance cover for the full value of the Goods being moved or stored, as well as for any additional risks that may not be covered under the Company’s standard insurance arrangements.
If the Client believes that loss of or damage to Goods has occurred, they must notify the Company as soon as reasonably possible, providing full details of the incident and the items affected.
Any apparent damage should be recorded on the delivery documentation where practical, and supporting evidence such as photographs should be provided to the Company.
The Company will review the complaint or claim and may request further information. Where the Company accepts liability, any compensation will be calculated within the limits set out in these Terms and Conditions and any applicable insurance policy.
11.1 Waste removal services
Where the Company agrees to remove unwanted items or waste materials as part of the Services, the Client confirms that they have the right to dispose of those items and that the items do not include any prohibited or hazardous waste.
11.2 Legal compliance
The Company will handle and dispose of waste in accordance with applicable waste and environmental regulations. Items may be taken to authorised recycling facilities, transfer stations or disposal sites as appropriate.
11.3 Additional charges
Additional charges may apply for waste removal, particularly where heavy, bulky or regulated items are involved. The Company will inform the Client of any such charges in advance where possible.
11.4 Prohibited waste
The Company reserves the right to refuse to remove or dispose of any items that fall within hazardous or regulated categories, or that cannot be lawfully transported or disposed of using standard commercial channels.
The Company will make reasonable efforts to adhere to agreed dates and times, but these are estimates and not guarantees. The Company is not responsible for delays caused by traffic, road closures, accidents, adverse weather, breakdowns, or other events reasonably beyond its control.
If a delay occurs due to factors outside the Company’s control, the Company will work with the Client to complete the Services as soon as practical. Additional waiting time or rescheduling may incur extra charges where this results in significant additional labour or vehicle time.
The Company may use carefully selected subcontractors to carry out some or all of the Services. In such cases, the Company remains responsible under the Contract and these Terms and Conditions, unless the Client is notified otherwise.
The Company will collect and use the Client’s personal information only for the purposes of providing the Services, managing the Contract, processing payments, and handling any queries, complaints or claims.
The Company will take reasonable steps to keep personal information secure and will retain it only for as long as necessary for legal, accounting or operational reasons.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Client may have under consumer protection legislation.
16.1 Entire agreement
These Terms and Conditions, together with the written quotation and booking confirmation, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior discussions or representations.
16.2 Amendments
Any changes to these Terms and Conditions or the scope of Services must be agreed in writing by the Company.
16.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.4 No waiver
Failure or delay by the Company in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
By confirming a booking with the Company, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
As one of the reputable removal companies Fulham we have a selection of deals to suit every budget. Give us a call and arrange your free quote.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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